Terms and Conditions – Damage Restoration Melbourne

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using this website, you agree to follow the rules listed on this page. Damage Restoration Melbourne provides this site to help you learn about our services. If you do not agree with these terms, you should not use the site. We may update these rules at any time to reflect new laws or business changes. Any updates will be posted here immediately for you to review.

If you continue to use the website after we post changes, it means you accept the revised terms. We suggest checking this page occasionally to stay informed about our current policies. These terms govern your interaction with our online content and your requests for our property restoration help.

Services

We provide a variety of restoration services including water extraction and mold cleanup. Our work starts with an on site assessment to see the extent of the damage. The scope of work is limited to the areas we can see or test with our tools. Sometimes we work with third party vendors for specialized tasks like plumbing or electrical repairs.

Service availability can vary depending on your specific project and location. We try our best to help everyone, but we may not be able to take every job. Our experts focus on drying and cleaning your property according to industry standards. We will explain exactly what we can do for your specific building during our first visit.

Quotes, Billing, and Payment

Our initial estimates are based on the damage we see during the first walk through. Final invoices may differ if we find more moisture or hidden issues later. Any significant changes to the project will require a change order to update the cost. We may ask for a deposit before we start large restoration projects.

We accept common payment methods like checks and credit cards for our services. Any late balances may be subject to additional fees as allowed by law. If you have a dispute about a bill, you must tell us in writing within a short timeline. This helps us resolve the issue quickly while the project details are still fresh for everyone involved.

Insurance and Claims Assistance

Damage Restoration Melbourne helps you by providing documentation and photos of the damage. We know that filing a claim can be a very complicated process for homeowners. We work to provide the evidence your insurer needs to make a decision. However, you must understand that insurer approvals and payments are independent decisions.

We do not guarantee that your insurance company will cover every part of the repair cost. You are ultimately responsible for paying for the services we provide at your property. We will do our best to help you communicate with your adjuster, but the final coverage decision belongs to your insurance company. This policy ensures clear expectations regarding project funding.

Scheduling, Access, and Site Conditions

We need clear access to your property during set windows of time to do our work. It is your responsibility to ensure we have permission to enter the building. You must also make sure that utilities like water and electricity are turned on for our tools. If we find hazardous conditions like asbestos or unstable structures, we may need to pause work.

For the safety of everyone, please keep pets and minors away from the work areas. Our equipment can be loud and might have long cords that create trip hazards. If we cannot gain access to the site at the scheduled time, it may cause delays or extra fees for your project.

Health and Safety

The safety of your family and our crew is our highest priority. Our technicians receive training to IICRC standards for all cleaning and drying tasks. We use professional gear like PPE to protect our workers from contaminants. When needed, we set up containment and negative air machines to keep dust and spores from spreading.

Our team uses EPA registered disinfectants to clean surfaces and remove germs safely. We follow all local rules and safety regulations in Melbourne, Florida. Our methods are designed to restore your property while keeping the environment healthy. We take every precaution to ensure that the air in your home is clean once our work is finished.

Customer Responsibilities

You play an important role in the success of the restoration project. We ask that you remove valuables and breakable items from the work area before we arrive. You must disclose any preexisting issues like old leaks or structural problems that we should know about. Following our safety instructions and drying guidance is very important for the best results.

For example, you should not turn off our fans or dehumidifiers while they are running. If you move our equipment, it could slow down the drying process and lead to mold growth. Your cooperation helps us finish the job faster and ensures that your home returns to a safe and dry condition.

Warranties and Disclaimers

We provide a limited workmanship warranty on the services we perform. This means we stand behind the quality of our drying and cleaning work. However, this warranty does not cover preexisting damage or normal wear and tear on your building. We are not responsible for hidden conditions that we could not see during our inspection.

Our warranty also excludes damage caused by acts of nature like new storms or floods. We are not liable for the failures of third party products or services provided by other companies. Our goal is to provide honest and effective restoration work based on the current state of your property and the tools we have available.

Limitation of Liability

Our liability for any project is limited to the amount you paid for that specific service. We are not responsible for indirect or consequential damages that might happen. This includes things like lost wages or the cost of staying in a hotel during the work. This limit applies to the fullest extent allowed by the laws of our state.

We work hard to prevent any extra damage, but restoration work involves moving heavy gear and working with water. By hiring us, you agree to these limits on our financial responsibility. This helps us keep our prices fair for all our customers in the community while providing professional and reliable cleanup services.

Cancellations and Rescheduling

If you need to cancel or reschedule a service, please give us as much notice as possible. We often have a busy schedule and need to plan our crew movements carefully. There may be fees for cancellations that happen right before the scheduled start time. Emergency work is handled differently because we move much faster to stop active leaks.

If we are already on our way to an emergency, a cancellation may still result in a service charge. We try to be flexible with our neighbors, but we must also cover our costs for labor and travel. Clear communication about your schedule helps us serve everyone in the area more effectively.

Intellectual Property

All the text, images, and logos on this website belong to Damage Restoration Melbourne or our licensors. You are not allowed to copy or use our content without our written permission. This includes our project photos and the helpful articles we write for our visitors. We work hard to create original material that helps our community understand property restoration.

Using our marks or content for your own business is a violation of our rights. We protect our brand so that our customers can always recognize our official services and information. If you want to share our content for non-commercial reasons, please ask us first so we can give you the proper credit.

Privacy and Data

We care about your privacy and have a separate policy that explains how we handle your data. You can find our full Privacy Policy on another page of this website. We use job photos and reports primarily for documentation and for reviews by your insurance company. These records help us prove that the work was done correctly and that your property is dry.

We do not sell your personal information to outside marketing companies. Any data we collect is used to improve our services and manage your specific project. By using our site and services, you agree to the way we handle your information as described in our privacy rules.

Third Party Links and Tools

Our website may mention external resources or tools for your convenience. These might include links to insurance websites or safety organizations. We provide these for information only and do not control those outside sites. If you choose to use those resources, you do so at your own discretion and risk.

We are not responsible for the content or the privacy habits of other websites. It is always a good idea to check the terms and privacy rules of any site you visit. Mentioning a third party tool does not mean we endorse everything that company does. We focus on providing you with helpful options to manage your property restoration journey.

Changes to These Terms

Damage Restoration Melbourne may update these Terms and Conditions at any time. We will post any revised versions right here on this page. You should visit this section often to see if there are any new rules that apply to you. If you continue to use our website after we post changes, it means you accept the new terms.

We make these updates to stay current with technology and the law. Our goal is to keep our relationship with our customers clear and professional. We will not change how we handle past services without a very good reason. Staying informed about our terms helps you understand your rights and our responsibilities.

Governing Law and Dispute Resolution

These terms are governed by the laws of Melbourne, Florida. If a disagreement happens, we want to solve it through good faith negotiation first. This means we will sit down and talk with you to find a fair solution before taking any formal action. If we cannot reach an agreement, the venue for any legal steps will be in the local courts of our state.

We believe that most problems can be fixed with honest communication and a focus on doing the right thing. This approach saves time and money for everyone involved. We are committed to maintaining a positive relationship with all the residents and business owners we serve.

Contact

If you have questions about these terms, please contact us in writing. You can send your letter through the postal mail to our office. Our address is 715 North Dr Suite B, Melbourne, FL 32934, United States. We do not accept questions about these legal terms through social media or our website contact forms.

Sending a letter helps us keep a formal record of your inquiry so we can provide a detailed answer. We value your feedback and want to make sure you feel comfortable with our business practices. Thank you for taking the time to read our rules and for choosing us for your restoration needs.

Severability and Entire Agreement

If a court finds that one part of these terms is invalid, the rest of the rules will stay in effect. This means that a small error in one section does not cancel out the entire agreement. These terms represent the entire agreement between you and our company regarding the use of our website and services.

They replace any older agreements or spoken promises that might have been made in the past. Having everything in writing ensures that there are no misunderstandings about how we work. We want to be very clear about our standards and what you can expect from our team during your property restoration project.

Force Majeure

Our company is not liable for delays or failures that are caused by events beyond our control. This includes things like extreme weather, government orders, or national emergencies. If a major hurricane hits our area, it may take us longer to reach your property than usual. We will always do our best to help as many people as possible during these times.

However, we cannot be held responsible for problems caused by these large scale events. We will communicate with you as much as we can if our services are affected by things we cannot change. Our commitment to our community remains strong even during the most difficult times for our state.

This page provides general information and does not count as legal advice for your specific situation.